A LITTLE MORE CLARITY
A little help
feeling at home.
Support for your household, your account, and the things you connect.
Get in touch
Here to help.
Email support@inhomeny.com for help with Homeny.
When reporting a problem, include your device model, operating system, Homeny app version, what you tried, and the exact error message. If you send a screenshot, hide private household information.
Never send passwords, verification codes, Wi-Fi passwords, connection tokens, or camera footage in a support message.
Account & household
I haven’t received my confirmation email.
Check your spam folder and confirm the email address you entered. In Homeny, request another confirmation email when the resend option is available. Use the newest link, then return to the app.
How do I update my profile or password?
Open Settings in the app to edit your profile or change your password. Keep your sign-in details private, especially on a shared home display.
How do I request account deletion or ask about my data?
Email support@inhomeny.com from the address associated with your Homeny account. Tell us whether you need account deletion or help accessing, correcting, or deleting information. We may need to verify your identity. Shared household content and limited records or backups may need separate handling; we will explain applicable limits when responding.
Connected devices
A connected device isn’t updating.
Check your internet connection and confirm the device works in its manufacturer’s app. Check the connection in Homeny and reconnect if needed. Availability depends on the compatible device and its provider.
What do Ring and laundry features need?
Ring features need a connected Ring account and compatible device. Connected LG laundry features need compatible ThinQ appliances and a working connection. Other integrations depend on the options available in your Homeny version.
How do I stop sharing a connected account?
Use the available disconnect controls in Homeny and review app access in the provider’s account settings. Removing the Homeny app alone may not revoke a provider’s authorization.
Availability & safety
Homeny is coming soon. Download links will appear on the homepage when available. Features may vary by app version, device, and provider.
Do not rely on Homeny for emergency response, security monitoring, or safety-critical device control. Use the original device controls and contact emergency services when needed.